Don’t Give One Last Drink, Crew Told


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Air India has reviewed and fine-tuned its alcohol policy.

New Delhi:
Air India crew members received a refresher on how to tactfully refuse alcohol to passengers when they believe they are at risk of inappropriate behavior.

Here’s a 10-point guide to this story:

  1. A revised policy announced last week said flight attendants were not allowed to serve unless a flight attendant served them two months ago amid an uproar in which a drunken man allegedly urinated on a passenger on a New York-Delhi flight. , passengers should not be allowed to drink alcohol. Pay attention to identifying guests who may be consuming their own alcohol.

  2. “Air India reserves the right to deny flight attendants the power to refuse boarding, the power to refuse service of alcoholic beverages, or if a guest is consuming their own alcohol and if the guest’s functioning is impaired by alcohol to the extent that it poses a hazard. We authorize the removal of unconsumed alcohol when we have reasonable grounds to believe that the aircraft, the passengers (crew or guests), or the guests themselves,” the policy states.

  3. “Flight attendants are responsible for monitoring guests for signs of excessive intoxication and should observe the speech, coordination, balance and behavior of patrons. Or you can classify it as red,” and “traffic light system.”

  4. Flight attendants are expected to be courteous, avoid “value judgments” and be tactful to keep passengers off alcohol. According to the note, one should distinguish between behaviors that may simply be a personality trait of a person, such as speaking loudly or laughing out loud.

  5. “Don’t call guests ‘drunk’. Politely warn them that their behavior is unacceptable. Also, persuade them to give them ‘the last drink’ even if they say they’ve had enough.” Please don’t,” he told the crew.

  6. “Don’t speak up. When they do, lower yours…don’t put off rejection. Act while your guests can still explain why.” Escalate Alleviate and avoid.

  7. “Management of overly intoxicated passengers must be proactive and respectful,” the airline said. Flight attendants shouldn’t think, “Now that you’ve addressed the issue, the problem is over.”

  8. In a statement, Air India said it had “reviewed its existing in-flight alcohol service policy with reference to other airlines’ practices and informed by National Restaurant Association (NRA) guidelines.”

  9. “While these were largely in line with Air India’s existing practices, some adjustments were made for greater clarity and to help crew members recognize and manage potential addictions. included the NRA’s traffic light system,” he added.

  10. The Tata Group-owned airline has been sued in the past few days by Indian aviation regulators in connection with the unruly behavior of passengers boarding two international flights and the faults in the way the airline handled the incident. was penalized for

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